Easy Returns
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Returns accepted only for damaged products — here’s exactly how the process works.
Our Return & Refund Promise
At Kanshil Custom Moto, every part — from wheel spacers to valve seat grinding machines — is quality-checked before it leaves our workshop in Valsad. If something still arrives damaged or incorrect, we’ll make it right.
1. Report Within 24 Hours
Notify us within 24 hours of receiving your order if the product arrives damaged or incorrect.
2. Record Unboxing Proof
Share an unboxing video, clear photos of the damage, and your order details — this is required to process any claim.
3. Verification
Our team reviews the evidence against our quality and shipping records to confirm eligibility.
4. Refund Issued
Once verified, refunds are processed within 5–7 business days back to your original payment method.
What's Covered
Eligible for Refund
✓Wrong product delivered
✓Product damaged in transit
✓Verified with unboxing video + photos within 24 hours
Not Eligible for Refund
✓Products that have been used or installed
✓Damage caused by improper installation
✓Change of mind after delivery
✓Minor cosmetic variations
Order Cancellation
Cancel within 12 hours of placing your order, provided it hasn’t been processed or shipped yet.
Warranty Claims
Products under warranty follow the terms in the warranty certificate included with your product.
Once Shipped
Orders handed over to our courier partner via NimbusPost generally cannot be cancelled.
Need to Start a Return?
Reach our support team with your order ID, unboxing video, and photos — we’ll take it from there.
